FAQ's
Frequently asked questions.
AXEL Market helps you list and sell your Products on multiple marketplaces, giving you one central interface to control your listings and prevent overselling.
List Products on Multiple Channels
Easily bulk list your inventory to your channels to reach more customers
Sync Quantity to Prevent Overselling
Automatically adjust your available inventory as sales are made and sync to your sales channels
Automatically Update Listings
Save time with automatic listing and pricing updates to all your channels from a central catalog
Ship Multi-Channel Orders
Print discounted postage and ship all your orders from a single interface to maximize efficiency
Gain Valuable Insights
Make informed decisions to optimize your sales with accurate cross-channel reports
AXEL Market integrates with loads of other tools, including shipping software, fulfillment providers, and robust inventory management solutions. To see all of our partner solutions, check out our Integrations. (Link to our Integrations section of the help content)
AXEL Market is for brands and retailers that are expanding to multiple channels or already sell on multiple channels, and just need some help!
Most AXEL Market customers have the following traits in common:
- Selling or intending to sell on US marketplaces
- Shipping from their own warehouse, FBA, or another 3rd Party Warehouse
- Selling physical goods
- Looking for an easy-to-learn interface for managing all their channels
AXEL Market enables brands & retailers to list and sell Products effortlessly on multiple marketplaces, such as Amazon, eBay, and Walmart, through one intuitive interface.
- The benefits of AXEL Market are:
- Increase Sales and Profit
- Reduce Costly Errors
- Save Time
- Easier Setup Process
- Faster Sync Times
- Deeper Integrations
- Simpler Interface
- Secure and Scalable
- World-class support
Yes. You can use your own Domain Name with AXEL Market. If you have an existing domain name, you can connect it to AXEL Market from your store’s admin panel.
No, you don’t need to be a designer or developer to use AXEL Market. If you do need help, we encourage you to check out our collection of getting started and help resources here. (link to appropriate content here).
To start selling on AXEL Market, you’ll need a AXEL Market plan (link to plans and pricing page) and products to sell.
Get started by signing up for AXEL Market. Then set up (link to setup / getting started content) your store and add your products. (link to how to add products to axel market).
AXEL Market lets you sell almost anywhere your customers are, including online, in-person, online marketplaces, and social media.
A dropshipping business is one where the business owner lists, but doesn’t own, keep, or ship inventory. When the store sells a product, it purchases the item from a third party–usually a manufacturer or wholesaler–who then ships it to the customer directly. This means there are no upfront inventory costs for the business owner.
Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time you receive an order.
A third-party payment processor (also known as a payment provider or payment gateway) lets you accept online payments.
You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use. For more information, you can view a list of supported payment gateways. (link to appropriate payment information).
A merchant account is an account where your money is deposited after your customers’ payments have been authorized and processed.
No, you don’t need to ship items yourself. You can use a third-party fulfilment service to prepare and ship your orders for you.
No. You do not need an eCommerce Store. Many merchants only use marketplaces. However, we always encourage building a webstore in order to develop, grow your brand identity and strengthen your business.
Yes. AXEL Market can upload bulk listings up to 100 at a time per channel.
Using matching SKUs makes it far easier to get started with AXEL Market, so you will want to start using them if you aren’t already, but it isn’t required. Taking the time to clean up your SKUs is suggested prior to starting with AXEL Market and will prevent bigger headaches for you in the future!
No, but we do offer a number of resources to make it simple for you to get started. You can access all of our onboarding and help content here. (Add link to support/setup content).
Yes. You can set up customized price rules for each channel or sync your pricing to match across channels.
Yes. By using Amazon FBA, you can streamline fulfillment for all your channels.
Congratulations! Your business is growing! We’ll automatically adjust your plan to the next tier up to accommodate your business growth. If it is seasonal growth and you know your orders will decline the following month, you can adjust your subscription back to your original plan at the start of your next billing cycle.
Return requests are an inevitability, and importantly, can be big source of wasted resources and time. Successful sellers will create a simple and clear return policy, and conspicuously share the information with their customers. Most customers will expect that you will accept returns, so it makes sense to specify how that will work, and it ensures that customers in similar situations are treated similarly.
Having a robust terms of use agreement (which generally will include a privacy policy) can save you a lot of headaches later on. This is where you tell your customers what the conditions are to their use of your store. This is where you set the legal parameters for the use of your store, identify prohibited conduct, which may be something as simple as a minimum age requirement, and let your customers know about how you will treat the information they share with you.
After you setup Axel’s payment processing utility, payments will be deposited automatically into the account you provide.
It is your responsibility to understand a adhere to the requirements of the tax law that apply to you in your jurisdiction. Make sure that you research the applicable laws, and consult a tax professional if you are unsure. If applicable, Market permits you to easily calculate and apply any tax to each purchase, seamlessly.
